Software Policy

FileCob is proud of its openness with its customers and partners, as well as the market within the market in which they operate. In line with this idea the Software Policy is aimed at making sure that users, developers as well as advertisers as well as people in general are informed of guidelines for applications and software, and their behavior, which is accessible on the FileCob websites. Additionally, there are specific guidelines that apply to specific sites in different languages or services offered by FileCob.

Fundamental Concepts

  1. The application or program should present and communicate an attractive and valuable offer to the users.
  2. FileCob has the discretion not to provide on its websites software or programs that FileCob at its sole discretion, believes to be related to spyware, malware or viruses, or security threats to privacy of a user.
  3. The download of applications or software without consent from the user (“drive-by downloading”) are not permitted.

Transparency and clear behavior

  1. When the software is installed the user should be able to comprehend the main and crucial purposes of the software and the particular effects it can have on their personal computers.
  2. The application or software should be able to verify the signature from an authority that is trusted to issue certificates.
  3. The landing page that is associated with the application or software must clearly identify the person who owns the software or application with a valid postal address and an email that is easily visible.
  4. Before installing the application or software, the user must have the chance to read and agree with the applicable Terms of Service (TOS) or End User License Agreement (EULA) and privacy policies.
  5. The application or software should not be installed without a sound signal on the device of the user.
  6. Users should have the opportunity to evaluate any proposed installation options as well as modifications to the system when installing software. They should not be deceived or misled in approving these modifications.
  7. Users must be provided with the option of a “skip all” functionality on the first offer page to skip all offers or advertisements offered in software bundles or if the user rejects the first offer, he’ll not be able to avail any other offers.
  8. The name of each application must be clear to the user and explicit prior to download.
  9. The primary software and any other application bundled with it can do an ad-injection.
  10. Software and applications must not be used to deceive users (for instance, deceiving advertising or scare techniques).
  11. Software and applications must not be able to perform unexpected actions that could lead to:
    1. System performance is negatively affected beyond reasonable expectations of the user
    2. Avoiding the technical protection measures of other applications or other contents
    3. Altering or sniffing network traffic, unless it’s the stated core function of the software
    4. Do your best to avoid the tests for anti-malware
  12. Updates to software and apps must be clearly communicated to the user in a clear manner. If the update impacts one of the main functions then the user has to sign off on the update.
  13. Software and apps must comply with the current guidelines for modification of browsers.
  14. Software and other applications that aim to gather information about personal data should do so in a manner that is transparent with clear and concise descriptions of the information to be transferred or collected.
  15. Other sensitive information, such as financial and banking details must not be handled without encryption.
  16. Software and programs should not send out spam.

Clear Uninstallation Process

  1. It should be simple for users to deactivate or remove any application or software from the user’s computer or device.
  2. Users should not be charged for the removal of software or applications or removal, and they should not be forced to undergo a long process of unrelated uninstalling tasks.
  3. Users shouldn’t be offered with new options in the process of uninstalling or even after they have completed the process.
  4. If there are additional options available to the user, the choice to completely eliminate the software or application must be the one that is most prominent.
  5. Uninstallation is not able to affect unrelated files or use other techniques or tricks to discourage the uninstallation. A good example of this technique is to make a false claim concerning negative impacts on the computer of the user or privacy.
  6. Software and other applications that impact or alter the settings of a computer should be reversed. If a browser’s settings are altered, it should clearly state how users can undo the changes.
  7. After the application or software is removed or disabled the program or software may not create any leftovers or programs or files, and it may not be active or automatically enabled at a later time by its own application or software.

FileCob has the discretion to instantly reject any application or software or to blacklist applications or software from being featured on its website, that violate this policy or thought to be as harmful to its customers and its image, or interest, at its own discretion. This policy is continually being improved. We depend on your input to spot violations of this policy and enhancing it, so don’t be afraid to reach us.

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